vg999 Privacy Policy — Our Commitment to Protecting Your Information

Vg999 (vg999.pro) is one of Bangladesh's most trusted online gaming platforms. We believe every user has full ownership over their personal information. This Privacy Policy ("Policy") applies to the vg999.pro website and all related services.

By creating an account or using the vg999 platform, you fully agree to this Privacy Policy. This Policy is part of our Terms and Conditionsshould be read together with -

We comply with international data protection standards and applicable privacy laws. Our Privacy Policy is transparent, easy to understand, and committed to safeguarding user interests.

Vg999 only collects information that is necessary to provide our services. Requesting unnecessary or excessive data goes against our policy. Below is a breakdown of the types of information we collect:

Vg999 uses collected data exclusively for specific, legitimate purposes. We never use your information beyond what has been disclosed. The main purposes for which we use your data are outlined below:

• Creating, verifying, and managing accounts.
• Processing all financial transactions, including deposits and withdrawals.
• Preventing fraud, money laundering, and unauthorized access.
• Providing customer support and resolving issues.
• Monitoring responsible gaming practices and supporting at-risk players.
• Sending relevant promotions and bonus offers (with your consent).
• Meeting legal and regulatory obligations.
• Improving platform functionality and user experience.

We always ensure a lawful basis before using your information — whether that is your consent, our contractual obligations, a legal requirement, or a legitimate business interest.

Vg999 never sells your personal information to third parties. However, limited data may be shared with trusted parties in certain circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with Mobile Banking, Nagad, Rocket, and banks.
• Game Providers: Only data necessary for game operation is shared with licensed game developers.
• Legal Authorities: Mandatory disclosure of information in response to a court order or government investigation.
• Security Services: With specialist security firms dedicated to preventing fraud and cyberattacks.

We enter into strict data processing agreements with any third parties we share data with, ensuring they maintain the same level of privacy protection.

Vg999 uses cookies to improve platform performance and personalize your browsing experience. Cookies are small text files stored in your browser.

Most browsers offer cookie controls. However, disabling essential cookies may prevent certain features of vg999 from working properly.

Vg999 retains your data only for as long as necessary. Different types of information are subject to different retention periods:

• Account Information: For the duration the account is active, and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years as required by legal obligations.
• KYC Documents: Up to 5 years after verification.
• Gaming History: Up to 2 years after account closure.
• Support Contact: Up to 1 year after the issue is resolved.
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last up to 12 months.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified. Data may be retained for a longer period if required for legal investigations or dispute resolution.

You have several important rights regarding your data at vg999. We respect these rights and are committed to fulfilling your requests promptly.

Vg999 is intended strictly for adults aged 18 and above. We do not knowingly collect data from anyone under 18. If we become aware that a minor has created an account, that account and all associated data will be deleted immediately.

• Age verification is mandatory during registration.
• Age is confirmed via KYC documents in cases where there is reasonable doubt.
• Parents may report concerns regarding accounts created by minors.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

Vg999 may update this Privacy Policy from time to time. For significant changes, we will notify users in advance via email or platform notification.

• Updated policies take effect 14 days after publication.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The "Last Updated" date at the top of the page is always kept current.
• Previous versions are also available upon request.

For any questions, comments, or complaints about this Privacy Policy, or for any requests regarding your data, please reach out to our dedicated Privacy Team.